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CUSTOMER CARE

At Rizz Rice, we are dedicated to providing exceptional customer care to ensure your satisfaction with our rice pudding offerings. Whether you encounter us at our street food stalls or engage in wholesale transactions, we strive to deliver a seamless and enjoyable experience for all.

  1. Expert Guidance: Our knowledgeable staff are always ready to assist you with any inquiries, offering guidance on flavour profiles, dietary considerations, and portion sizes. We take pride in sharing our expertise to help you make informed choices that suit your preferences and requirements.

  2. Customisation Options: We understand that each customer has unique tastes and preferences. That's why we offer customisation options at our street food stall, allowing you to personalise your rice pudding with a variety of toppings, sauces, and additional flavors. We believe in tailoring our offerings to suit your individual preferences.

  3. Wholesale Support: For our wholesale customers, we provide dedicated support throughout the transaction process. Whether you are interested in our pre-packaged rice pudding pots, jars of aborio rice, or our frozen no-waste arancini balls, we ensure prompt and efficient order processing, accurate invoicing, and reliable delivery to meet your business needs.

  4. Quality Assurance: We are committed to delivering the highest quality rice pudding products. From sourcing the finest ingredients to maintaining strict quality control measures, we prioritise excellence in every aspect of our offerings. If you have any concerns or feedback regarding the quality of our products, we are eager to address them promptly and ensure your satisfaction.

  5. Customer Feedback: We value your feedback as it allows us to continuously improve our products and services. We encourage you to share your thoughts, suggestions, or concerns with us, as your input plays an integral role in shaping our offerings and enhancing your overall experience.

At Rizz Rice, customer care is at the heart of what we do. We are passionate about sharing the joy of rice pudding and ensuring your complete satisfaction. Whether you're indulging in our street food delights or engaging in wholesale transactions, we are dedicated to providing exceptional service and creating a positive, memorable experience for every customer.

PRIVACY & SAFETY

At Rizz Rice, we highly value the privacy and safety of our customers. This Privacy & Safety section outlines how we handle and protect your information when you place an online order or provide us with your email address for our newsletter. We are committed to maintaining the confidentiality and security of your personal data.

  1. Data Collection and Usage: When you place an online order or subscribe to our newsletter, we collect limited information necessary to fulfil your request. This may include your name, contact details, and payment information for order processing. For newsletter subscriptions, we collect your email address. Rest assured, we only use this information for the specific purpose you have provided it for, ensuring a personalised and seamless experience.

  2. Data Protection: We employ industry-standard security measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. Our website is secured with encryption protocols (HTTPS) to protect your information during transmission. We regularly update our security practices to stay ahead of emerging threats and maintain a secure environment for your data.

  3. Information Sharing: Rizz Rice does not sell, rent, or disclose your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in fulfilling your orders or delivering our newsletter. These service providers are bound by strict confidentiality agreements and are only authorised to use your data for the purpose of providing their services to us.

  4. Marketing Communications: If you have subscribed to our newsletter, we may occasionally send you promotional emails or updates about our products, offers, or events. You have the option to unsubscribe from these communications at any time by clicking the "unsubscribe" link provided in the email.

  5. Compliance with Laws: Rizz Rice adheres to applicable data protection laws and regulations to ensure that your information is collected, stored, and processed in accordance with legal requirements.

  6. Cookie Usage: Our website may use cookies or similar technologies to enhance your browsing experience and collect non-personally identifiable information for analytics and website optimisation. You have the option to manage your cookie preferences through your browser settings.

  7. External Links: Our website may contain links to external websites or services. Please note that we are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

By using our website, placing an order, or subscribing to our newsletter, you consent to the collection, use, and protection of your information as outlined in this Privacy & Safety section.

If you have any questions, concerns, or requests regarding your privacy or the security of your data, please contact us at hello@rizzrice.co.uk. We are here to assist you and address any privacy-related matters promptly.

 

WHOLESALE INQUIRIES

We are thrilled to offer our delightful creations for wholesale transactions, catering to businesses and establishments seeking to stock our pre-packaged rice pudding pots, jars of arborio rice, and frozen no-waste arancini balls.

  1. Diverse Product Range: Rizz Rice provides a diverse range of products to meet your specific needs. From our creamy and indulgent rice pudding pots to our premium jars of arborio rice for your culinary creations, or our innovative frozen no-waste arancini balls, we offer options that will impress your customers and elevate your offerings.

  2. Customised Orders: We understand the importance of customisation in the wholesale sector. Our team is dedicated to working closely with you to tailor your order to your desired quantities and preferences. We offer flexible packaging options, personalised labelling, and can accommodate specific dietary or flavour requirements, ensuring our products align seamlessly with your brand.

  3. Reliable and Efficient Service: At Rizz Rice, we prioritise the smooth operation of our wholesale transactions. Expect prompt response times, streamlined order processing, and efficient delivery. Our dedicated wholesale support team will assist you at every stage, from initial inquiry to final shipment, ensuring your satisfaction throughout the process.

  4. Consistent Quality: Quality is of utmost importance to us. Rizz Rice products are crafted using premium ingredients and undergo stringent quality control measures. You can trust that our rice pudding products consistently deliver exceptional taste and consistency, leaving your customers delighted and coming back for more.

  5. Long-Term Partnership: Building lasting relationships is a core value at Rizz Rice. We consider our wholesale customers as partners and aim to foster mutually beneficial collaborations. Expect ongoing support, open communication, and the flexibility to adapt to your changing needs. We believe in growing together and achieving shared success.

To inquire about our wholesale options, discuss pricing, or request further information, please contact our dedicated wholesale team at jayson@rizzrice.co.uk. We eagerly anticipate the opportunity to work with you and provide your business with our delectable rice pudding products that will leave a lasting impression on your customers.

PAYMENT METHODS

  1. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details during the checkout process, and our secure payment gateway will process your payment swiftly and securely.

  2. Digital Wallets: For added convenience, we support popular digital wallet services such as Apple Pay, Google Pay, and PayPal. These platforms offer a secure and efficient way to complete your purchase, with the benefit of saved payment information and faster checkouts.

  3. Bank Transfers: If you prefer to pay directly from your bank account, we also provide the option for bank transfers. During the checkout process, you will receive detailed instructions on how to complete the payment through a secure bank transfer method.

Rest assured that all payment methods we offer are processed securely, utilising industry-standard encryption technologies to protect your financial information.

In the event of any payment-related questions or concerns, our customer support team is here to assist you. Please feel free to reach out to us at [contact details] for prompt assistance.

Please note that availability of payment methods may vary depending on your location and the specific requirements of your order.

Shop with confidence at Rizz Rice, knowing that we prioritise the security and convenience of your payment transactions.

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